Terms of service

Effective Date: October 23, 2026

Welcome to Riozis. These Terms of Service govern your access to and use of our website, https://www.riozis.com/, and your purchase of products from our online store.

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms of Service and applicable laws and regulations.

Please read these Terms carefully before using our website.

1. About Riozis

Riozis is an online fashion and lifestyle retailer offering clothing, dresses, footwear, accessories, beauty products, and related items.

Our goal is to provide customers with a convenient online shopping experience, clear product information, transparent pricing, and accessible customer support.

Store Name: Riozis

Website: https://www.riozis.com/

Business Address:

12275 E Mingus Vista Dr
Prescott Valley, AZ 86315
United States

Phone: +1 928-331-0733

Email: info@riozis.com

2. Eligibility and Website Use

By using our website, you represent that you are legally capable of entering into a binding agreement under applicable law or are using the website with appropriate parental or guardian permission.

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent or unlawful activities.

  • Provide false or misleading information.

  • Attempt unauthorized access to our website or systems.

  • Interfere with website security or functionality.

  • Introduce viruses, malware, or other harmful technology.

  • Misuse website content in violation of intellectual property rights.

  • Use automated systems to disrupt website operations.

  • Engage in activities that violate applicable laws or regulations.

We reserve the right to restrict access when reasonably necessary to protect our customers, website, or business.

3. Products and Availability

Riozis offers a selection of fashion and lifestyle products, including:

  • Dresses and women's clothing

  • Tops and blouses

  • Jackets and outerwear

  • Sportswear

  • Shoes and footwear

  • Fashion accessories

  • Beauty and personal care products

  • Seasonal fashion collections

We make reasonable efforts to ensure that product descriptions, photographs, sizing information, prices, and availability are accurate.

However, product colors and appearance may vary slightly depending on device settings, lighting, and display differences.

Product availability may change without notice.

If a product becomes unavailable after an order is placed, we may contact you regarding available alternatives or issue an appropriate refund.

4. Product Information and Sizing

We aim to provide helpful product descriptions and sizing information to assist customers in making informed purchasing decisions.

Customers are encouraged to review product descriptions, available size guides, materials, and other relevant information before placing an order.

If you have questions about a product or its sizing, please contact us at info@riozis.com before purchasing.

5. Pricing and Currency

Product prices on our website are displayed in United States Dollars (USD) unless otherwise indicated.

Prices may change from time to time.

Applicable taxes, shipping charges, and other required fees will be displayed during checkout before you confirm your purchase.

We make reasonable efforts to maintain accurate pricing information.

If an obvious pricing or listing error is discovered, we may contact you before processing the affected order.

6. Orders and Order Acceptance

When placing an order through our website, you agree to provide accurate and complete billing, shipping, and contact information.

After successfully submitting an order, you should receive an order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted or shipped.

Orders may be subject to:

  • Payment authorization

  • Product availability

  • Fraud-prevention checks

  • Verification of customer information

  • Other reasonable order-processing requirements

We may decline or cancel an order where reasonably necessary, including when payment cannot be verified, a product is unavailable, an obvious pricing error has occurred, or fraudulent activity is reasonably suspected.

If payment has already been collected for an order that we cancel, an appropriate refund will be issued.

7. Payment Terms

We accept the payment methods displayed as available during checkout.

Payment must be successfully authorized before an order can be processed.

Payment transactions may be handled by third-party payment service providers according to their applicable terms and privacy practices.

Customers are responsible for providing accurate billing information and using an authorized payment method.

For additional information, please review our Payment Methods page.

8. Shipping and Delivery

Our estimated shipping and delivery timeline is:

  • Order Processing Time: 1–3 business days

  • Shipping Transit Time: 6–9 business days

  • Estimated Total Delivery Time: 7–12 business days

Processing time begins after successful payment authorization and any necessary order verification.

Shipping transit time begins after the order has been dispatched.

Delivery estimates are not guaranteed delivery dates.

Actual delivery times may be affected by shipping carrier delays, weather conditions, public holidays, transportation disruptions, incorrect shipping information, or other circumstances outside our reasonable control.

For complete shipping information, please review our Shipping Policy.

9. Shipping Information and Customer Responsibilities

Customers are responsible for providing complete and accurate shipping information.

Please verify your delivery address, contact information, and order details before completing your purchase.

If you notice an error after placing an order, please contact us as soon as possible at info@riozis.com.

We cannot guarantee that shipping information can be changed once an order has entered processing or has been dispatched.

10. Returns and Refunds

Riozis offers a 30-day return policy for eligible products.

Eligible return requests must be initiated within 30 days of receiving the order.

Returned products generally must be:

  • Unused

  • Unworn

  • Unwashed

  • In their original condition

  • Accompanied by original tags and packaging where applicable

  • Supported by proof of purchase

Certain products, including some opened or used beauty and hygiene-sensitive items, may be excluded from voluntary returns where permitted by applicable law.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please review our Return and Refund Policy for complete eligibility requirements, return instructions, and refund procedures.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at info@riozis.com.

We cannot guarantee that an order can be modified or canceled once processing or shipment has begun.

If your order has already been shipped, you may request a return after delivery in accordance with our Return and Refund Policy and applicable law.

12. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

When contacting us, please include:

  • Your order number

  • A description of the issue

  • Relevant photographs of the product and packaging, when appropriate

We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or another remedy under applicable law.

13. Promotions and Discounts

From time to time, Riozis may offer promotional pricing, discount codes, or special offers.

Promotions may be subject to:

  • Expiration dates

  • Product exclusions

  • Minimum purchase requirements

  • Availability limitations

  • Other disclosed promotional conditions

Unless otherwise stated, promotional offers may not be combined.

We reserve the right to correct promotional errors and discontinue promotions in accordance with applicable law.

14. Intellectual Property

Website content owned by or licensed to Riozis, including text, graphics, logos, designs, images, and other materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected website content without appropriate authorization.

Third-party trademarks, product names, and brand names remain the property of their respective owners.

15. Customer Accounts

If account registration is available, you are responsible for maintaining the confidentiality of your account credentials.

You agree to provide accurate account information and notify us if you suspect unauthorized account access.

We may take reasonable steps to protect customer accounts and prevent fraudulent activity.

16. Third-Party Services and Links

Our website may use third-party services, including:

  • Payment processing services

  • Shipping and delivery providers

  • Website hosting and e-commerce services

  • Analytics services

  • Advertising and marketing services

  • Customer support technology providers

These third parties may operate under their own terms of service and privacy policies.

We are not responsible for the independent practices of third-party websites or services, except where applicable law provides otherwise.

17. Privacy and Personal Information

We respect customer privacy and handle personal information in accordance with our Privacy Policy and applicable law.

Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information.

Please review our Privacy Policy for additional details.

18. Prohibited Activities

You agree not to use our website to:

  • Engage in fraudulent transactions.

  • Violate applicable laws or regulations.

  • Infringe intellectual property rights.

  • Submit malicious code.

  • Attempt unauthorized access to customer or business information.

  • Interfere with website operations or security.

  • Impersonate another individual or business.

  • Submit false or misleading order information.

  • Collect customer information without authorization.

  • Engage in activities that may harm our website, customers, or business operations.

We may take appropriate action when violations are identified.

19. Website Availability

We aim to keep our website accessible and functioning properly.

However, we cannot guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

We may temporarily suspend or modify website functionality for maintenance, security, technical, or operational reasons.

20. Disclaimer and Limitation of Liability

We make reasonable efforts to provide accurate information and reliable services.

To the maximum extent permitted by applicable law, Riozis will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products where such liability may legally be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted.

21. Consumer Rights

Nothing in these Terms of Service is intended to exclude, restrict, or waive any mandatory rights or remedies available under applicable consumer protection laws.

Customers may have additional rights relating to:

  • Defective or damaged products

  • Incorrectly supplied products

  • Inaccurate product descriptions

  • Order cancellations

  • Returns and refunds

  • Other applicable consumer protections

Where these Terms conflict with mandatory legal requirements, applicable law will take precedence.

22. Governing Law

These Terms of Service are governed by the applicable laws of the United States and the State of Arizona, without limiting any mandatory consumer protections or jurisdictional rights that may apply to customers.

23. Changes to These Terms

Riozis may update these Terms of Service periodically to reflect changes in our products, website, services, business practices, or applicable legal requirements.

Updated Terms will be published on this page with a revised effective date when appropriate.

Any changes will apply in accordance with applicable law and will not retroactively remove rights that customers have already acquired.

We encourage customers to review these Terms periodically.

24. Contact Us

If you have questions about these Terms of Service, your order, or our store policies, please contact our customer support team.

Store Name: Riozis

Website: https://www.riozis.com/

Business Address:

12275 E Mingus Vista Dr
Prescott Valley, AZ 86315
United States

Phone: +1 928-331-0733

Email: info@riozis.com

Thank you for shopping with Riozis. We appreciate your business and look forward to providing you with a convenient and reliable online shopping experience.