Shipping policy

Effective Date: October 23, 2026

Thank you for shopping with Riozis. We are committed to providing a convenient and transparent online shopping experience.

This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, shipping charges, tracking information, and procedures for addressing delivery-related issues.

This policy applies to purchases made through our website, https://www.riozis.com/.

1. Shipping Overview

At Riozis, we aim to process and ship orders efficiently while keeping customers informed about their purchases.

Our estimated shipping timeline is:

Shipping Information Estimated Time
Order Processing Time 1–3 business days
Shipping Transit Time 6–9 business days
Total Estimated Delivery Time 7–12 business days

Business Days: Monday through Friday, excluding public holidays.

Please note that these timeframes are estimates and are not guaranteed delivery dates.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment authorization and any necessary order verification.

Order processing may include:

  • Payment verification

  • Order confirmation

  • Product preparation

  • Quality checks, where applicable

  • Packaging

  • Shipment preparation

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing times may be longer during promotional events, holiday periods, or periods of unusually high order volume.

If a significant processing delay occurs, we will make reasonable efforts to notify affected customers.

3. Shipping Transit Time

After an order has been processed and dispatched, the estimated shipping transit time is 6–9 business days.

Shipping transit time begins when the order is handed over to the shipping carrier.

Actual delivery times may vary depending on:

  • Shipping destination

  • Carrier operations

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Delivery address accuracy

  • Other circumstances beyond our reasonable control

4. Total Estimated Delivery Time

The total estimated delivery time includes both order processing and shipping transit.

Processing Time + Shipping Transit Time = Total Estimated Delivery Time

Our standard estimated timeline is:

  • Processing: 1–3 business days

  • Shipping: 6–9 business days

  • Total: 7–12 business days

For example, an order requiring 2 business days for processing and 7 business days for shipping would have an estimated total delivery time of 9 business days.

Delivery estimates are calculated in business days and generally exclude weekends and public holidays.

5. Shipping Destinations

Riozis primarily serves customers in the United States.

Available shipping destinations are determined by the delivery options offered during checkout.

Customers should enter their complete shipping address to confirm whether delivery is available to their location.

If a destination is not supported, checkout may not offer a shipping option for that address.

6. Shipping Methods and Charges

Available shipping methods and applicable shipping charges will be displayed during checkout.

Shipping costs may vary depending on:

  • Delivery destination

  • Selected shipping method

  • Package weight and dimensions

  • Order contents

  • Available carrier services

Any applicable shipping charges will be presented before you complete your purchase.

We encourage customers to review the final order total before confirming payment.

7. Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

The confirmation may include:

  • Order number

  • Purchased products

  • Product quantities

  • Shipping address

  • Order total

  • Payment confirmation

Please review your order confirmation carefully.

If you notice an error, contact us as soon as possible at info@riozis.com.

8. Shipping Confirmation and Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information, when available.

Tracking information may include:

  • Shipping carrier

  • Tracking number

  • Shipment status

  • Estimated delivery information

Please allow time for the carrier to update tracking details after shipment.

Tracking updates may not appear immediately after a shipping confirmation is issued.

If you have questions about tracking your order, please contact us at info@riozis.com.

9. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please ensure that your shipping address includes:

  • Recipient's full name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City

  • State

  • ZIP code

  • Contact information

Incorrect or incomplete shipping information may result in delivery delays or unsuccessful delivery attempts.

If you discover an address error after placing an order, please contact us immediately.

We will make reasonable efforts to assist with corrections when possible, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

10. Delayed Shipments

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Severe weather

  • Public holidays

  • Carrier delays

  • Transportation disruptions

  • High shipping volumes

  • Address verification issues

  • Unexpected operational circumstances

If your order has not arrived within the estimated delivery period, please contact us at info@riozis.com.

Include your order number and shipping details so we can review the available tracking information and assist you.

11. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  1. Verify the shipping address on your order confirmation.

  2. Check around your delivery location.

  3. Ask household members or building management whether the package was received.

  4. Review the carrier's delivery information.

  5. Contact us at info@riozis.com if the package remains missing.

We will review the available shipment information and assist with an appropriate investigation.

If a package is confirmed lost in transit, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the shipment.

12. Damaged Packages or Products

If your package or product arrives damaged, please contact us as soon as reasonably possible.

Email info@riozis.com and include:

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged product

  • Photographs of the packaging, when available

We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or another remedy under applicable law.

Please retain the product and packaging until we have provided further instructions, when reasonably possible.

13. Incorrect or Missing Items

If your order contains an incorrect product or is missing an item, please contact us at info@riozis.com.

Provide your order number and a description of the issue.

Photographs of the items received and the packaging may help us investigate.

We will review your inquiry and work toward an appropriate resolution.

14. Multiple Shipments

Some orders may be shipped in more than one package depending on product availability, fulfillment arrangements, or shipping requirements.

If your order is divided into multiple shipments, packages may arrive on different dates.

Where available, separate tracking information may be provided for each shipment.

If you believe part of your order is missing, please contact our customer support team.

15. Unsuccessful Delivery Attempts

A delivery may be unsuccessful if:

  • The shipping address is incorrect or incomplete.

  • The carrier cannot access the delivery location.

  • The recipient is unavailable when delivery requires a signature.

  • The package is not collected from a designated pickup location.

  • Other delivery restrictions apply.

If a package is returned because of an address error or unsuccessful delivery attempt, please contact us for assistance.

Any additional shipping charges will be assessed according to the circumstances and applicable law, and will be communicated before a new shipment is arranged.

16. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible at info@riozis.com.

We cannot guarantee that changes or cancellations can be completed after an order has entered processing or has been dispatched.

If your order has already shipped, you may request a return after delivery in accordance with our Return and Refund Policy.

17. Returns and Refunds

Riozis offers a 30-day return policy for eligible products.

If you wish to return a product, please contact our customer support team within 30 days of receiving your order.

Do not send products to our business address without receiving return instructions.

Approved refunds will generally be issued to the original payment method.

For complete information about return eligibility, return shipping responsibilities, exchanges, and refunds, please review our Return and Refund Policy.

18. International Shipping

Our website primarily serves customers in the United States.

International shipping availability, if offered, will be determined by the delivery options displayed during checkout.

For eligible international shipments, additional customs duties, import taxes, or other charges may apply depending on the destination.

Any responsibility for such charges will be disclosed where required by applicable law.

Customers should review available shipping information before completing their purchase.

19. Customer Responsibilities

To help ensure a smooth delivery experience, customers should:

  • Provide accurate shipping information.

  • Review order details before checkout.

  • Monitor order confirmation and shipping emails.

  • Check available tracking updates.

  • Contact us promptly regarding delivery concerns.

  • Provide relevant order information when requesting assistance.

Accurate information helps us process orders and resolve shipping inquiries efficiently.

20. Consumer Rights

Nothing in this Shipping Policy is intended to exclude or restrict any mandatory rights available under applicable consumer protection laws.

If an order is not delivered, arrives damaged, or contains incorrect products, customers may have additional legal rights and remedies.

Where this policy conflicts with mandatory legal requirements, applicable law will take precedence.

21. Changes to This Shipping Policy

Riozis may update this Shipping Policy periodically to reflect changes in shipping arrangements, carrier services, business operations, or applicable legal requirements.

Any updated policy will be published on this page with a revised effective date when appropriate.

We encourage customers to review our Shipping Policy before placing an order.

22. Contact Us

If you have questions about order processing, shipping methods, delivery estimates, tracking information, or delivery-related issues, please contact our customer support team.

Store Name: Riozis

Website: https://www.riozis.com/

Business Address:

12275 E Mingus Vista Dr
Prescott Valley, AZ 86315
United States

Phone: +1 928-331-0733

Email: info@riozis.com

Important: Our business address is provided for business correspondence and is not automatically a return shipping address. Please contact us before sending any returned products.

Thank you for shopping with Riozis. We appreciate your business and are committed to providing clear shipping information and helpful customer support.