Refund policy

Effective Date: October 23, 2026

At Riozis, we want our customers to have a positive and satisfactory shopping experience. This Return and Refund Policy explains the conditions, procedures, and requirements for returning eligible products, requesting exchanges, and receiving refunds for purchases made through our website, https://www.riozis.com/.

1. 30-Day Return Policy

We accept eligible return requests within 30 days of receiving your order.

To qualify for a return, products must meet the following conditions:

  • Be unused, unworn, and unwashed.

  • Be in the same condition in which they were received.

  • Have all original tags and labels attached, where applicable.

  • Be returned in their original packaging, where applicable.

  • Be accompanied by proof of purchase or a valid order number.

Products that do not meet these requirements may not qualify for a voluntary return, except where required by applicable consumer protection laws.

2. How to Request a Return

To initiate a return, please contact our customer support team at info@riozis.com within 30 days of receiving your order.

Please include the following information:

  • Your order number

  • Your full name

  • The email address used when placing the order

  • The product you wish to return

  • The reason for your return request

  • Photographs if the product is damaged, defective, or incorrect

Our customer support team will review your request and provide the appropriate return instructions.

Important: Please do not send products back without contacting us first.

Our business address is not automatically our return shipping address. We will provide the correct return destination and instructions after reviewing your request.

3. Return Shipping Costs

For eligible returns due to a change of mind, personal preference, or incorrect size selection, customers may be responsible for return shipping costs where permitted by applicable law.

If you receive a damaged, defective, or incorrect product, please contact us for assistance.

Where required by applicable law, Riozis will cover reasonable return shipping costs associated with defective or incorrectly supplied products.

We recommend using a trackable shipping service when returning products.

Customers should retain their shipping receipt and tracking information until the return has been completed.

4. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at info@riozis.com.

When contacting us, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the affected product

  • Photographs of the packaging, when appropriate

After reviewing the issue, we will provide an appropriate resolution, which may include:

  • A replacement product

  • A refund

  • Another appropriate remedy under applicable law

Your statutory rights concerning defective or incorrectly supplied products are not limited by our voluntary return requirements.

5. Non-Returnable Items

Certain products may not qualify for voluntary returns, including:

  • Products returned outside the 30-day return window, except where required by law

  • Products that have been worn, washed, altered, or damaged after delivery

  • Products missing original tags or packaging where this affects their return eligibility

  • Certain personal care, cosmetic, or hygiene-sensitive products that have been opened or used, where permitted by applicable law

  • Products specifically identified as non-returnable at the time of purchase, where permitted by law

These restrictions do not limit any mandatory consumer rights relating to damaged, defective