Contact Us

Thank you for visiting Riozis. We appreciate your interest in our store and are here to assist you with questions about our products, orders, shipping, returns, refunds, and other shopping-related matters.

Customer Support

At Riozis, we aim to provide helpful and reliable customer service throughout your shopping experience.

Our customer support team can assist you with:

  • Product information and sizing questions

  • Order status and order confirmations

  • Shipping and delivery inquiries

  • Package tracking assistance

  • Returns, exchanges, and refunds

  • Damaged, defective, or incorrect products

  • Payment and checkout questions

  • General questions about our website and store policies

Order Inquiries

If you have questions about an existing order, please contact us at info@riozis.com.

To help us locate your order and respond efficiently, please include:

  • Your order number

  • Your full name

  • The email address used when placing your order

  • A brief description of your question or concern

Providing accurate order information will help us review your inquiry and offer appropriate assistance.

Shipping and Delivery Support

Our estimated shipping and delivery timeline is:

  • Order Processing Time: 1–3 business days

  • Shipping Transit Time: 6–9 business days

  • Estimated Total Delivery Time: 7–12 business days

Delivery times are estimates and may vary depending on the destination, shipping carrier, public holidays, and other circumstances.

If you have questions about your shipment, tracking information, or delivery status, please contact us with your order details.

For more information, please review our Shipping Policy.

Returns and Refunds

Riozis offers a 30-day return policy for eligible products.

If you would like to request a return, exchange, or refund, please contact us at info@riozis.com within the applicable return period.

When contacting us, please provide:

  • Your order number

  • The product you wish to return

  • The reason for your return request

  • Relevant photographs if the product is damaged, defective, or incorrect

Our customer support team will review your request and provide the appropriate return instructions.

Important: Please do not send returned products to our business address unless we have specifically confirmed it as the correct return destination.

For complete details, please review our Return and Refund Policy.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and clear photographs of the product and packaging when appropriate.

We will review the information and help determine an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

Payment and Checkout Assistance

If you experience difficulties during checkout or have questions about a payment, please contact us.

We can assist with general inquiries concerning:

  • Payment confirmation

  • Order payment status

  • Checkout difficulties

  • Refund status

  • Unexpected order-related charges

For payment-specific issues involving your bank or card issuer, you may also need to contact your payment provider.

Business Contact Information

Store Name: Riozis

Website: https://www.riozis.com/

Email: info@riozis.com

Phone: +1 928-331-0733

Business Address:

12275 E Mingus Vista Dr
Prescott Valley, AZ 86315
United States

How to Contact Us

By Email

For customer service inquiries, please email:

info@riozis.com

Please include your order number when contacting us about an existing purchase.

By Phone

You may contact us at:

+1 928-331-0733

By Mail

Our business mailing address is:

Riozis
12275 E Mingus Vista Dr
Prescott Valley, AZ 86315
United States

Please note that this address is provided for business correspondence and should not be used for product returns unless specifically authorized.

We're Here to Help

At Riozis, we value customer questions and feedback. We aim to provide clear information, helpful assistance, and a convenient online shopping experience.

Whether you need help selecting a product, checking an order, tracking a shipment, or requesting a return, please feel free to contact us.

Thank you for choosing Riozis. We appreciate your business and look forward to assisting you.